jobs

Support Operations Lead

About the TeamThe Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and ado

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-07-13T16:57:40.234+00:00

OpenAI seeks a Support Operations Lead in San Francisco for its Support team. The role owns service health, automation programs, and multi-site partner and vendor management, including capacity planning, workforce management, quarterly business reviews, and performance recovery. The person will coach frontline teams, set scalable standards, define operational metrics, and work with engineering and data teams to embed LLM-powered tools into support workflows. The posting asks for 8+ years leading support operations, hands-on problem solving, and systems and data fluency. Hybrid, three days a week; relocation assistance is offered.