jobs

Support Engineer , Amazon Robotics Technical Support

At Amazon Robotics, we believe that the road to fundamentally changing how the world views and uses robotics begins with improving the experience of people. Our products automate high-effort and repetitive tasks and ship with intuitive and

Company

Amazon

Location

Boston, Massachusetts, USA

Status

Closed

Posted

2026-09-17T00:00:00+00:00

Amazon Robotics Technical Support is hiring a support engineer to diagnose and resolve critical robotic system issues across a worldwide network of fulfilment centres, using data and AI analysis alongside hands-on troubleshooting. The work covers ticket handling, leading high-severity incident response across technical teams and business lines, writing documentation, knowledge base articles and SOPs, and building automated workflows. Requirements include 4+ years in software development or technical support, scripting in modern languages, debugging technical systems, and agile or scrum experience. The shift is Tuesday to Saturday, 9am–5pm EST, onsite in Boston.