jobs

Support Desk Engineer

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing

Company

Nscale

Location

US

Status

Open

Posted

2026-02-25T17:36:11+00:00

Nscale seeks a full-time Support Desk Engineer in the US, onsite, to give first- and second-line support for its GPU cloud platform. The person handles tickets via email, chat and ticketing systems, troubleshoots GPU infrastructure, connectivity, configuration and platform issues, does log analysis, escalates systemic problems and writes knowledge-base articles. The customer-facing role also supports incident response. The posting asks for 2–4 years of technical support experience, Linux and networking basics, cloud platform familiarity and ticketing tools. GPU, HPC or AI/ML platform support and scripting are preferred.