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Support Desk Analyst

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing

Company

Nscale

Location

Houston; New York; San Francisco; Seattle

Status

Open

Posted

2026-05-18T16:36:58+00:00

Nscale runs a GPU cloud for AI and is hiring a support desk analyst for first- and second-line support to internal teams and customers. The job covers email, chat and ticketing queues: diagnosing hardware, software and cloud problems, connectivity, access and configuration issues, account provisioning, device onboarding, knowledge-base upkeep, escalation of recurring faults, and help during outages. It asks one to three years in technical support, Windows or macOS experience and VPN and IT fundamentals, offers $40,000–$80,000 base plus equity, on-site in four US cities.