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Support Delivery Lead - Toronto

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Ontario - Remote

Status

Open

Posted

2026-08-17T22:24:23.823+00:00

OpenAI is hiring a Support Delivery Lead for its User Operations team, based in Toronto and currently remote, with a planned move to in-office work. The role builds and scales a Support Engineering group that handles escalated technical issues for strategic enterprise customers, provides 24x7 global coverage, and feeds learnings back into engineering and go-to-market processes. The posting asks for 10+ years in technical support or software engineering, including 5+ years managing such teams, plus application or infrastructure depth and automation-first process building.