jobs

Support Delivery Lead, Government

About the TeamOpenAI’s User Operations team helps customers adopt AI successfully and get exceptional value from our products. We resolve complex issues, provide technical guidance, and partner with Sales, Technical Success, Product, Engine

Company

OpenAI

Location

Washington, DC

Status

Open

Posted

2026-07-17T00:08:08.049+00:00

OpenAI is hiring a Support Delivery Lead for its Government Support Delivery team, based in Washington, DC, on a hybrid schedule of three days a week in the office. The person builds and leads support engineers serving U.S. government and FedRAMP customers, sets service standards, handles senior escalations, and works with Product, Engineering and Security. The posting asks for 12+ years in technical support or related engineering work, six leading teams, and public-sector experience. U.S. citizenship or qualifying status is required.