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Support Delivery Lead, EMEA - Dublin

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2026-05-13T21:53:23.312+00:00

OpenAI is hiring a Support Delivery Lead in Dublin to build and lead its Support Engineering team for strategic enterprise accounts. The role sets technical and operational direction, acts as the last escalation point before core Engineering, and turns recurring fixes into scalable processes. The posting asks for 8+ years in technical support or software engineering, 4+ of them leading teams, plus depth in application development or infrastructure. Distinctive: the team provides 24x7 global coverage and is being built from first principles.