jobs

Support Delivery Lead

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-09-23T21:22:39.486+00:00

OpenAI is hiring a Support Delivery Lead in San Francisco to build and run a new Support Engineering team from first principles. The team handles the hardest escalated technical issues for strategic enterprise customers, works with engineering, product and field teams on fixes and process improvements, and provides 24x7 global coverage including weekends and holidays. The posting asks for 8+ years in technical support or software engineering, 4+ years leading such teams, and deep application-development or infrastructure experience. Hybrid, three days a week in office.