jobs

Support Delivery Lead

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-08-27T17:38:30.628+00:00

OpenAI is hiring a Support Delivery Lead in San Francisco to build a Support Engineering team from first principles, handling the hardest technical issues raised by strategic enterprise customers. The team provides 24x7 global coverage and acts as the last line before core engineering. The role covers scaling operations, feeding support findings into product roadmaps, and automating support work. The posting asks for 10+ years in technical support or software engineering, five of them leading teams, plus application development or infrastructure depth.