jobs

Strategy & Operations Programs, Support

About the TeamThe User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximi

Company

OpenAI

Location

San Francisco

Status

Closed

Posted

2026-06-10T17:26:21.008+00:00

OpenAI is hiring a support strategy operator for its User Operations team in San Francisco, on-site. The role focuses on strategic and operational initiatives across customer support: designing support systems and programs, prioritizing initiatives with leaders, and working with product, engineering, and data teams on automation, process optimization, and self-service. The posting seeks 8+ years in operations, strategy, or consulting, including 5+ years leading customer-facing operations, plus data modeling, forecasting, and executive influence. It emphasizes scaling support as AI changes customer experience.