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Staff Platform Manager, AI Personalization

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts

Company

Airbnb

Location

United States

Status

Open

Posted

2026-04-28T16:10:24+00:00

Airbnb is hiring a Staff Platform Manager for AI personalization in its Community Support platform group. The person sets product strategy and roadmap for systems that let support AI tailor responses to each guest and host, working with ML engineers, data scientists, design and operations on retrieval, signals, schemas, prompt optimization and experiment design. The posting asks for 9+ years industry experience (or 6+ with a PhD), familiarity with RAG and LLM architectures, and consumer-scale platform product work. US remote eligible, with occasional office or offsite attendance.