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Sr AI Architect - Conversational AI

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized c

Company

Twilio

Location

Remote - US

Status

Open

Posted

2026-07-24T22:14:38+00:00

Twilio is hiring a Senior AI Architect for Conversational AI on its platform team. The role sets long-term architecture for customer-facing AI, including conversational memory, enterprise knowledge, and behavioral data intelligence. Work covers LLM architectures, RAG, agentic systems, inference optimization, evaluation, and ML/AI Ops lifecycle management. It asks for 15+ years in software engineering, 6+ in production ML at platform scale, and a master's or PhD. The position is remote in the US and combines executive-level strategy with hands-on engineering.