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Senior Technical Support Engineer

About UsAt LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We be

Company

LangChain

Location

San Francisco, CA; Chicago, IL; Austin, TX; Atlanta, GA; Tampa, FL; Seattle, WA; Boston, MA; New York, NY; San Diego, CA; Washington DC; Los Angeles, CA

Status

Open

Posted

2026-09-24T01:35:43.263+00:00

LangChain seeks a Senior Technical Support Engineer to lead support for technical users, including AI engineers and infrastructure architects. The person will troubleshoot production LLM applications and agents, help with observability and evaluations, handle escalations, work with engineering and product, write runbooks and documentation, and mentor support engineers. The posting asks for six or more years in technical support, solutions engineering, or SRE, plus Python, Kubernetes, Docker, API, SDK, and observability tool experience. The role is remote and offers $130,000–$195,000 USD plus equity.