jobs

Senior Technical CX Specialist

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

San Francisco

Status

Open

Posted

2026-09-08T22:35:19.196+00:00

Harvey builds agentic AI for legal and professional services. This senior individual-contributor role is the support team's escalation point: handling a high-volume queue of complex cases, investigating product, integration and API behavior, leading live customer calls, and writing bug reports for Engineering and Product. The person also mentors peers and turns escalation patterns into documentation and process fixes. The posting asks for 4–6+ years supporting AI- or ML-driven products technically, plus API troubleshooting and bug management. Pay is $112,000–$168,000.