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Senior Support Specialist- UK

About EmaEma is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, acr

Company

Ema

Location

United Kingdom (Remote)

Status

Open

Posted

2026-08-21T09:58:28.283+00:00

Ema sells an agentic AI platform that automates enterprise workflows, and this senior support role owns production issues on live customer systems. The role debugs multi-agent workflows, tracing failures across agents, tools, integrations and human steps to find whether model behaviour, prompt logic, workflow orchestration, integration limits or customer configuration caused them. They handle Sev-1 and Sev-2 incidents, write root-cause summaries and feed fixes to engineering and product. The posting wants six to nine or more years in senior technical support, reliability or production engineering. Remote, UK.