jobs

Senior Support Engineer - Toronto

About the TeamThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support custom

Company

OpenAI

Location

Ontario - Remote

Status

Open

Posted

2026-08-15T00:20:15.752+00:00

OpenAI is hiring a Senior Support Engineer for its Technical Support team, based in Toronto on a currently remote basis that the posting says is expected to move in-office. The person is the last technical escalation point for the OpenAI API platform, supporting strategic enterprise accounts, running monitoring and alerting, leading incident response, and automating support work. The posting asks for a computer science degree, 8+ years in SRE/NOC-style technical operations, Python scripting, and distributed-systems knowledge. Work is described as low-volume, high-difficulty, with holiday and weekend coverage.