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Senior Support Engineer - Singapore

About the TeamThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support custom

Company

OpenAI

Location

Singapore

Status

Open

Posted

2026-09-04T18:10:27.081+00:00

OpenAI is hiring a Senior Support Engineer in Singapore; hybrid, three days a week in the office. The role sits in the Technical Support team and acts as the last escalation point before core engineering for the OpenAI API platform, working with large enterprise accounts. Duties include monitoring and alerting, leading incident response and post-mortems, and automating support with AI. The posting asks for a computer science degree, eight or more years in SRE or NOC operations, Python scripting, and weekend and holiday coverage.