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Senior Support Engineer - San Francisco

About the TeamThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support custom

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-02-19T20:06:01.565+00:00

OpenAI's Technical Support team is hiring a Senior Support Engineer in San Francisco to act as a final escalation point for the OpenAI API platform. The job covers configuring monitoring and alerting, leading incident response and post-mortems, refining response processes and documentation, and automating repetitive support work, with holiday and weekend coverage possible. The posting asks for eight or more years in SRE or NOC-style operations, Python scripting, observability practice around SLIs and SLOs, and distributed systems fundamentals. It describes the work as low-volume, high-difficulty, with strategic enterprise accounts.