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Senior Support Engineer - Dublin

About the TeamThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support custom

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2025-01-22T02:54:09.842+00:00

OpenAI seeks a Senior Support Engineer for its Technical Support team in Dublin. The role involves technical troubleshooting for enterprise customers using the OpenAI API, designing monitoring and alerting, leading incident response, and improving support workflows with automation. The posting asks for a computer science degree or similar, five years in technical operations such as SRE or NOC, scripting skills like Python, and knowledge of cloud infrastructure and distributed systems. The work centers on a small number of difficult cases; the schedule is hybrid and relocation assistance is offered.