jobs

Senior Staff Customer Sustainment Engineer (R5502)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and

Company

Shield AI

Location

San Diego, California

Status

Open

Posted

2026-08-18T05:05:09.704+00:00

Shield AI is hiring a senior customer sustainment engineer in San Diego to support Hivemind autonomy software after it reaches customers and operational teams. The work mixes customer support, systems troubleshooting and engineering: gather evidence about mission interruptions or unexpected system behavior, narrow likely causes, resolve issues through configuration changes or workarounds, and hand off deeper problems to product and core engineering. The role owns Tier 1 support, handles much of Tier 2, and can join limited Tier 3 investigation. On-site.