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Senior Machine Learning Scientist

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on cus

Company

Intercom

Location

Berlin, Germany

Status

Open

Posted

2025-11-03T03:23:47+00:00

Fin, the AI customer-service agent now part of Salesforce, is hiring a Senior Machine Learning Scientist for its Machine Learning team in Berlin. The work covers finding product problems where ML fits, framing them, exploratory data analysis, choosing algorithms, running offline evaluations, and helping engineers move prototypes into production alongside product and design colleagues. The posting asks for three to five years of applied ML experience, practical statistics, intermediate programming, and usually an MSc. A PhD and depth in NLP, deep learning, Bayesian methods or reinforcement learning are listed as useful.