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Senior Applied Scientist, Amazon Connect

Are you excited about applying machine learning and statistical modeling to real-world systems that serve millions of customers? Amazon Connect is a cloud-based contact center service that helps businesses deliver personal, efficient custom

Company

Amazon

Location

New York, New York, USA

Status

Open

Posted

2026-09-22T00:00:00+00:00

Amazon Connect, the company's cloud contact center service, is hiring a Senior Applied Scientist to build the machine learning behind contact center operations. The work covers forecasting, routing optimization, anomaly detection, stochastic modeling and queueing theory, with the scientist leading a research agenda from concept through production and mentoring other scientists. The posting asks for 3+ years building ML models for business applications, a PhD or a master's degree with 6+ years of applied research, programming in Java, C++ or Python, and neural deep learning experience. The role is on-site in New York.