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Product Support Specialist

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers,

Company

Anthropic

Location

Tokyo, Japan

Status

Open

Posted

2026-03-03T02:19:11+00:00

Anthropic is hiring its first Tokyo-based Product Support Specialists to handle user support cases in Japanese and English, ranging from billing and account questions to API debugging for large businesses. The work includes on-call pager duty during APAC hours, high-touch support for strategic customers, and building internal resources that raise the team's technical knowledge. The posting asks for second-tier, escalated or priority support experience, API and SaaS familiarity, strong written communication, and native-level Japanese with business-level English. Tokyo specialists work 10am–6pm, Monday to Friday.