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Process Lead, Alexa Shopping, Alexa Shopping

Process Lead, Alexa Shopping (Level 4)Alexa Shopping Operations strives to become the a reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality

Company

Amazon

Location

Chennai, Tamil Nadu, IND

Status

Open

Posted

2026-10-14T00:00:00+00:00

Amazon's Alexa Shopping Operations team handles annotation work that trains and evaluates the large language models behind shopping features, using reinforcement learning from human feedback. This Level 4 Process Lead owns end-to-end annotation tasks: writing and updating SOPs, setting metrics, prioritising work, training L2 and L3 associates, and serving as first contact for Alexa feature teams worldwide. The posting asks for a bachelor's degree, fluent English, fast-paced operations experience, and process improvement through analysis and automation. Preferred: CSV, JSON, Markdown or Python, and knowledge of machine learning models.