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Partner & Enterprise Support Lead

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experi

Company

Waymo

Location

San Francisco, CA, USA

Status

Open

Posted

2026-09-21T14:31:35+00:00

Waymo is hiring a Partner & Enterprise Support Manager in San Francisco to lead its global partner and enterprise support organization, reporting to the Director of Market Support & Service. The job covers multi-year strategy, organizational design, 24/7 multi-channel, multi-language service networks, SLAs, QA governance, safety-critical workflows and incident response, plus a Voice of the Partner feedback program. It asks for 15+ years in B2B enterprise support or customer operations, and prefers autonomous vehicle, robotics or ride-hailing background and hands-on AI/ML support integrations such as GenAI knowledge engines.