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Manager, Senior Support Engineering

About the TeamThe Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and suppo

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2026-08-28T04:14:20.963+00:00

OpenAI seeks a manager for its Senior Support Engineering team in Dublin, leading engineers from software, SRE and systems architecture backgrounds who serve as the final escalation point before Engineering. The role owns incident management processes, tooling, automation and training, plus workload monitoring and a 24x7 rotation for strategic enterprise customers. The posting asks for 10+ years in technical support, software or reliability engineering and five years managing engineers. Distinctive: an automation-first mandate and a hybrid schedule of three office days weekly.