jobs

Manager, Quality, AirCover

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts

Company

Airbnb

Location

Canada

Status

Open

Posted

2026-08-31T18:48:17+00:00

Airbnb is hiring a Manager, Quality, AirCover to own the quality program for its host protection and property damage insurance product, which handles claim reviews globally. The work covers quality strategy, QA evaluation across internal and BPO partner sites, root cause analysis, executive reporting, NPS detractor analysis, partner scorecards, and driving AutoQA and AI tooling adoption. The posting asks for 10+ years in customer support, quality assurance or operations, including 5+ years managing quality teams, plus expertise in methodologies such as COPC, Six Sigma or Lean. It is remote-eligible in select Canadian provinces.