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Manager, Customer Experience, APAC

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

Bengaluru

Status

Closed

Posted

2026-09-21T21:07:05.646+00:00

Harvey, which builds agentic AI for legal and professional services, is hiring a Customer Experience Manager in Bengaluru on a hybrid basis. The person runs day-to-day support for one region — queue and coverage, triage, escalation judgment — against first response time, resolution time, QA and customer satisfaction, coaches a team, joins an on-call rotation for incidents, and drives adoption of AI support tools. The posting asks for 8+ years in support, 4+ managing enterprise teams, Zendesk administration and ownership of a metric set. The role is one of five regional CX managers.