jobs

Manager, Customer Experience

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

San Francisco

Status

Open

Posted

2026-09-04T23:10:38.178+00:00

Harvey, which sells agentic AI to legal and professional services firms, is hiring a CX Manager for one region of its global support organization. The work covers queue coverage, triage, escalations, on-call incident coordination, coaching against first-response, resolution, QA and satisfaction metrics, and turning recurring escalations into engineering fixes. It asks for eight-plus years in support, four managing enterprise teams, Zendesk administration, and enough troubleshooting of API, authentication and AI output issues to brief engineers. Five regional managers set practice together.