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Lead Machine Learning Scientist, Customer Operations

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.

Company

Monzo

Location

Cardiff, London or Remote (UK)

Status

Open

Posted

2026-08-03T16:55:03+00:00

Monzo is hiring a Lead Machine Learning Scientist for its Machine Learning Operations team, supporting customer operations. The role is a technical individual contributor embedded in a cross-functional product squad. Work includes scoping ML opportunities, designing models, and exploring LLMs, RAG, and sequence-based architectures for query resolution and routing, plus mentoring and technical strategy. The posting seeks a track record shipping advanced ML models, production Python and SQL, and familiarity with Go. It offers £115,000–£150,000, visa sponsorship, relocation support, and remote work within the UK.