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Knowledge and Support Readiness Manager, Waymo Rider Support

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experi

Company

Waymo

Location

Tempe, AZ, USA

Status

Open

Posted

2026-09-08T19:22:13+00:00

Waymo's Operations group is hiring a knowledge and support readiness manager for its rider support contact center in Tempe, Arizona. The role owns training curriculum, knowledge base content and agent readiness: reviewing material, analysing proficiency and ramp data, approving changes, refining training tools such as simulations and AI customer practice tools, and validating agents for internal safety testing. It requires eight years in knowledge base or training work for vendor contact center teams and a bachelor's degree; autonomous vehicle or transportation support experience is preferred. The posted range is $159,000–$196,000.