jobs

Head of Customer Engagement

About EmaEma is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, acr

Company

Ema

Location

San Francisco Bay Area

Status

Closed

Posted

2026-09-01T22:23:44.097+00:00

Ema sells an agentic AI platform for enterprise workflows, and this role leads the team that takes customers from signed contract to production. The Head of Customer Engagement manages a global post-sales delivery team across the US, India and UK, anchors one or two flagship accounts, writes the delivery playbook (hypercare, adoption, value realization) and owns metrics such as time-to-value and renewal. The posting wants 12+ years in enterprise delivery, 4+ leading delivery teams, and hands-on production AI experience.