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Global CX Workforce Manager

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

Remote; London; San Francisco; New York; Dublin

Status

Open

Posted

2026-10-07T20:57:26.244+00:00

Harvey, which builds agentic AI for legal and professional services, is hiring a Global CX Workforce Manager to build the workforce-planning function for its 24/7 customer support organization across AMER, EMEA and APAC. The role covers demand and capacity forecasting, global scheduling standards, scenario plans for hiring and redeployment, and metrics that show how chatbots, routing and automation change staffing needs. It asks for 7+ years in workforce management or capacity planning, hands-on spreadsheet and SQL skills, and experience building a planning function rather than running an existing one.