jobs

Escalation Manager

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experi

Company

Waymo

Location

Tempe, AZ, USA

Status

Open

Posted

2026-07-22T18:47:52+00:00

Waymo is hiring an Escalation Manager for its Operations team, based in Phoenix and reporting to the Head of Event Response. The role is the operations lead and escalation point for high-priority safety and fleet incidents: making real-time judgment calls, directing response teams alongside Engineering and Safety, briefing executives, and turning post-incident reviews into playbooks and policies. It asks for experience in high-pressure operations such as network operations, aviation, emergency response or critical infrastructure, plus rotating shifts covering nights, weekends and holidays. Pay is listed at $159,000 to $196,000.