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Engineering Manager - AI Helpdesk

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on cus

Company

Intercom

Location

Dublin, Ireland

Status

Open

Posted

2023-08-15T16:11:28+00:00

Intercom (Fin, part of Salesforce) seeks an Engineering Manager for its AI Helpdesk in Dublin. The role leads an engineering team building AI-first helpdesk capabilities, setting goals, partnering with Product, Design, Support and AI/ML teams, and guiding architecture, quality and reliability. The posting asks for experience managing software teams on customer-facing products, strong product instincts, technical judgment, coaching ability, and curiosity about AI-native products and AI-assisted development. It emphasizes balancing people leadership with direct involvement in product and delivery.