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Director Customer Experience and Engagement

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing

Company

Nscale

Location

Houston; New York; UK

Status

Open

Posted

2026-08-28T20:15:51+00:00

Nscale seeks a Director of Customer Experience and Engagement to lead its customer experience organization for a GPU cloud platform. The role owns strategy and execution across requirements, proof-of-concept signoff, onboarding, workload migration, adoption, optimization, retention and expansion. Duties include account-health frameworks, risk recovery, escalation and incident processes, metrics, and cross-functional work with engineering, product, sales and infrastructure. The posting asks for 10+ years in customer-facing roles, technical fluency with AI infrastructure, and experience scaling complex-product customer organizations. On-site in Houston, New York, or the UK; salary $170,000–$256,000 USD.