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Designated Technical Support Engineer - West

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant,

Company

Glean

Location

Mountain View, CA

Status

Open

Posted

2026-09-17T12:42:09+00:00

Glean is hiring a Designated Technical Support Engineer in Mountain View, CA, on-site and full-time, at mid level. The role is dedicated to specific customers: handling proactive and reactive support, holding regular issue reviews, creating runbooks and knowledge articles, troubleshooting, helping configure new content sources and features, and running remediation plans. It asks for root-cause problem solving, debugging through application logs, stack traces and browser traces, and prior work in customer solutions engineering, support engineering or professional services. Distinctive points: named-customer dedication, extra screenings and training, customer-provided equipment, and extended on-call shifts.