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Designated Technical Support Engineer, Ops

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant,

Company

Glean

Location

Mountain View, CA

Status

Open

Posted

2026-05-12T16:35:30+00:00

Glean is hiring a Designated Technical Support Engineer, Ops for its Support Organization in Mountain View, on-site. The person will define and report support metrics, build dashboards in spreadsheets and BI tools, and take operational ownership of AI-powered support tools such as agents and routing bots. They will analyze automation performance, run experiments on prompts and workflows, lead projects, and document processes. The posting asks for 5+ years in CX, Revenue, or GTM operations, ideally B2B SaaS, and data-driven experimentation. It combines support analytics, AI tooling ownership, and program management.