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Dedicated Support Engineering Lead

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Closed

Posted

2026-09-18T03:51:38.928+00:00

OpenAI is hiring a senior leader to build and scale its Dedicated Support Engineering function globally. The role sets the function's strategy, service model and growth plan, hires and coaches senior technical staff, defines how engineers are assigned to strategic customers, and acts as a senior escalation point during critical incidents. It asks for 12+ years in technical customer-facing roles, including 6+ years leading enterprise support engineering or technical account management, plus grounding in APIs, distributed systems and cloud infrastructure.