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Dedicated Support Engineer - Toronto

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Ontario - Remote

Status

Open

Posted

2026-09-25T17:33:10.102+00:00

OpenAI is hiring a dedicated support engineer for its Premium Support customers, based in Toronto; the role is currently remote and expected to become in-office. The engineer troubleshoots API failures, authentication errors, integration issues and production incidents, reproduces problems from logs and telemetry, writes runbooks, watches for emerging failure patterns, and leads incident postmortems. The posting asks for significant experience in support or solutions engineering, distributed systems, cloud infrastructure, and logs, metrics and traces. It is distinctive for direct escalation ownership of strategic accounts and internal AI-powered support tooling.