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Dedicated Support Engineer - Tokyo

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Tokyo, Japan

Status

Open

Posted

2026-09-25T16:42:11.612+00:00

OpenAI is hiring a Dedicated Support Engineer in Tokyo to work with Premium Support customers. The job is hands-on troubleshooting of API failures, integration and authentication errors, performance problems and production incidents, using logs, telemetry and reproduction, alongside proactive monitoring, runbooks, postmortems and support automation. The posting asks for significant support or solutions engineering experience and full Japanese and English fluency. The role also helps shape the operating model and tooling of a support function scaling globally; relocation assistance is offered.