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Dedicated Support Engineer - San Francisco

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-09-24T21:20:50.887+00:00

OpenAI seeks a Dedicated Support Engineer for Premium Support customers in San Francisco, hybrid. The role troubleshoots API and authentication failures, integration problems, performance drops, and production incidents. The person analyzes logs, metrics, traces, and customer configurations, owns incident response, writes runbooks, and feeds recurring issues back to Product and Engineering. The posting asks for significant experience in support engineering, software engineering, SRE, or technical operations, plus expert troubleshooting across APIs, distributed systems, cloud infrastructure, and enterprise integrations. Distinctive: customer-specific context and proactive reliability work.