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CX Strategy Manager, AI Transformation

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and

Company

Samsara

Location

Remote - US

Status

Open

Posted

2026-09-11T11:08:03+00:00

Samsara is hiring a CX Strategy Manager to lead AI-driven transformation within its Customer Experience Strategy team. The work covers building Voice of Customer programs that use AI for near-continuous sentiment tracking, prototyping LLM, prompt-based and agent-based tools on low-code platforms, and handing validated prototypes to engineering with written requirements. Candidates need five or more years in operations, business analysis, process improvement or product operations, plus hands-on AI building experience. The role is remote, excludes three US metro areas, and involves quarterly customer-site travel.