jobs

CX Operations Engineer

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

San Francisco

Status

Open

Posted

2026-05-22T16:43:45.923+00:00

Harvey is hiring a CX Operations Engineer in San Francisco, hybrid, to own the automation layer of its customer support stack. The person builds AI-assisted tools for triage, research and resolution — agent copilots, knowledge surfacing, RAG systems — plus custom integrations, cross-stack workflows and reporting infrastructure alongside the data team. The posting asks for 5–7+ years in CX operations or tooling, hands-on LLM and agent-assist deployment experience, and expert Zendesk and API knowledge. Pay is $124,000–$185,000.