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Customer Support Associate

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way

Company

Synthesia

Location

New York City

Status

Closed

Posted

2026-08-21T13:51:40.557+00:00

Synthesia, an AI video platform for business, is hiring a customer support representative in New York City on a hybrid, full-time basis. The person answers customer inquiries by email, chat and social media, resolves issues, escalates complex cases to Tier 2, and logs information in Intercom and Salesforce. Success is tracked through CSAT, NPS, first response time and resolution rates. The posting asks for at least one year in a technical support environment, familiarity with CRM tools, and flexibility for shifts, weekends and holidays. Pay is $50,000.