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Customer Service Specialist

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployme

Company

Nebius

Location

Amsterdam, Netherlands

Status

Open

Posted

2026-09-01T16:30:10+00:00

Nebius, an AI cloud platform company, needs a customer service specialist in Amsterdam to handle GDPR and data subject requests, billing disputes and charge reconciliation, plus financial operations approvals. The person runs their Jira queue end to end, keeps SLA tracking accurate, builds filters and dashboards, and gives basic console support. The posting asks for support or operations experience, preferably in SaaS or cloud, Jira proficiency and strong written English. The work is process- and compliance-heavy rather than technically deep, with high autonomy.