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Customer Experience Automations Manager

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployme

Company

Nebius

Location

Amsterdam, Netherlands

Status

Open

Posted

2026-09-09T09:30:06+00:00

Nebius is hiring a Customer Experience Automations Manager in Amsterdam for an onsite role. The person starts as an individual contributor building support automation, then grows into managing automation engineers while staying hands-on. Work includes LLM-powered support agents, self-service flows, Terraform and runbook tooling, and Jira/billing integrations. The posting asks for 7+ years of software engineering, 2+ years as tech lead or manager, strong Python, REST APIs, production automation pipelines, and practical LLM API/agent experience. Distinctive: a new team meant to scale support without proportional headcount growth.