jobs

CRM Lead – Service Cloud, AI & Omnichannel

We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement. This role will serve as the C

Company

Zoox

Location

Foster City, CA

Status

Closed

Posted

2026-06-26T22:47:36.551+00:00

Zoox is hiring a CRM Lead in Foster City, California, for a hybrid, full-time role. The person will lead the company's Salesforce work across Service Cloud, customer-support AI, and omnichannel engagement. Responsibilities include setting CRM strategy, owning AI and chatbot projects, and coordinating with Product, Engineering, Operations, and Data teams. The posting asks for at least ten years of experience and strong Service Cloud depth. Leadership across functions and support automation are central.