jobs

Consumer Support Specialist

About the TeamThe Support team at Perplexity AI is the frontline of our user experience. We ensure that our AI-powered search and answer engine delivers real value to every user—from individual consumers to teams and organizations. Our team

Company

Perplexity

Location

Remote (United States)

Status

Open

Posted

2026-09-18T21:07:34.696+00:00

Perplexity's User Operations team handles support for its AI search and answer engine across email, in-app messaging, Slack and community channels. The Consumer Support Specialist answers a high volume of consumer and business inquiries, reproduces and diagnoses product issues, files bugs in Linear, writes Help Center articles and internal playbooks, and builds automation with tools like Intercom. The posting asks for 3+ years in support or user operations, comfort with LLM and AI troubleshooting, multi-channel support experience, and self-direction in a fast-moving startup. Fully remote, United States.