jobs

AI Support Engineer - Toronto

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Ontario - Remote

Status

Open

Posted

2026-08-15T00:22:22.066+00:00

OpenAI's User Operations team is hiring a support engineer to work directly with customers on API failures, integration problems, authentication errors and production incidents, debugging logs and reproducing issues. The work includes Python scripting and building automation and agent-based workflows, with occasional holiday or weekend on-call. The posting asks for 5+ years in support, user operations or engineering, SaaS troubleshooting skills, and comfort with the OpenAI API, ChatGPT or Codex. OpenAI describes this as its first post-AGI support team; the Toronto role is remote now and expected to move in-office.